Frequently Asked Questions
Can I pay by installments?RabaahirYou must have a credit card to go for installments. You can now do the purchase online and call the bank’s card center to convert the payment to installments depending on the bank you use. Note: Just to be on safer side, please call your bank and confirm whether you are eligible for this facility before making the payment to us.
Do you ship high value orders like large screen TVs, DSLR cameras, etc?RabaahirYes we do. But we highly recommend you collecting those items.
What kind of products do you sell?RabaahirWe intend to provide all kinds of good that are deemed ethical and lawful. If you couldn’t find what you are looking for at our site, please do not hesitate to contact us. We will try our best to offer you the item at the best possible price.
What do I do if I don’t get an email?RabaahirSometimes our e-mails are blocked or filtered and even our e-mail server get tired occasionally! Please contact us and we will fix it up.
How will you use my email address?RabaahirWe will not spam your email with useless information or third party emails. We will be sending emails on following occasions; Notifying you of our deals Notifications about the goods and services you bought. If you have any complaints or questions we will communicate with you via email.
Is Onestop.lk a safe website to use my credit card?RabaahirYes indeed. We have no connection with the details that is entered with regard to the card. All card payments are securely done through Global Payments. Under no circumstances will we store your credit card information on our system.
How do I buy from the e-mail I have received?RabaahirClick on the email received and it will be redirected to the deal page automatically. Afterward it’s the normal process.
Can I change or cancel my order?RabaahirPLEASE READ OUR PAGE ON LINK FOR MORE DETAILS.
What is the wishlist?RabaahirOnce you have logged in to the site, you can save any product you like to buy in the future using the ‘wishlist’ button.
How is the shipping handled?RabaahirWe do deliveries using our in-house delivery team. Professional courier companies handle deliveries outside Colombo. We also have the option of you collecting the items directly from our showroom. For more details with relate to our delivery info, please read our shipping policy.
If you can’t find your question here, feel free to contact us through our hotline or online chat.